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July 29, 2007

Farmhouse Fabrics to the Rescue

After repeatedly trying to get in touch with the company from which I'd ordered supplies for the christening dress, I decided to play it safe and order from another vendor. Before ordering I called up Farmhouse Fabrics and explained the situation. The woman I talked to was very friendly and assured me that they could ship second day, and that she'd let me know how much the extra postage would be, since expedited rates are not listed on their website. Well, I went through their extensive collection of beautiful fabrics, laces (pages and pages!), ribbon and buttons and placed my order with a note asking for second-day delivery. The next afternoon, since I hadn't heard anything from them, I called again just to ask and the woman remembered me! She said oh yes, it went out yesterday second-day UPS, and the difference in postage was so negligible she didn't even charge me for the special shipping.

That's what I call customer service.

And the package arrived on time. I was so eager to start that I didn't take a picture of the supplies as they came--beautifully folded and tied with an extra piece of wide pink silk satin ribbon. Everything is of the highest quality. The batiste and ribbon
0707_pink_for_lily
and the laces too
0707_white_laces_lily
I sewed for two days straight.

Meanwhile, the other company finally sent an e-mail--a week and a half after I ordered--saying that they never shipped because my phone number didn't work. ?? Does every internet vendor you order from call you up? And even so, other people have been able to reach me during the time they were trying to call, so the phone story doesn't ring true. I will be checking my credit card receipts carefully to make sure the charge is removed.

Thankfully, with the help of Farmhouse Fabrics, I was able to create a nice christening gown. There is still handwork to do--hems and such, but I can take that with me. I won't see the baby until Friday so there is plenty of time. Phew. That was quite an episode. I learned a lot about heirloom sewing. I don't want to post pictures yet, because I am afraid of jinxing the whole thing... I promise photos of the finished product, assuming it passes muster with the parents and grandparents. I hope I hope I hope they like it...

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